Philip – WW II & Korean Era Veteran


WW II & Korean Era Veteran

Patient Condition(s)

Heart Disease and COPD, Early Dementia, Sensory Neurological Loss, Eye disease, Prostate Cancer Management, Ambulatory with Walker

Strength of Evidence

Strength of Evidence Rating 5 out of 5


Human Factors Engineering (HFE), Office of Health Informatics, Veterans Health Administration

Philip – WW II & Korean Era Veteran




Elderly man in blue shirt with young woman hugging him.

Philip is nearing the end of his life. He lives to share his experiences and memories with those close to him.

Early 90s, Widower                          

Veterans’ Hospital

80% Disability Rating         

Priority Group 1

My Relationships

In the diagram above, individuals that are darker, larger and closer to Philip are more important to him than individuals that are smaller, lighter and farther away.

“I rely on my daughter to look up medical things for me—it works real well.”

My Use of VA Services

  • My HealtheVet Rx refill, Summary of Care, secure messaging, appointments (Daughter)
  • Caregiver apps (Daughter)
  • Hearing aid batteries (Daughter)
  • Flu vaccines (reluctantly)

My Health Issues

  • Sensory Neurological loss (hearing loss)
  • Eye disease (Cataracts)
  • Heart Disease and COPD
  • Early Dementia
  • Prostate Cancer Management
  • Ambulatory with walker

My Needs

  • “Make sure someone responds to me” (answers my questions)

Caregiver Needs

  • ”Help me manage his meds and get him to appointments”

My Technology Pain Points

  • Getting to my appointments

Caregiver Technology Pain Points

  • Getting Philip to appointments
  • Difficulty getting lab results through My HealtheVet
  • Problems with Rx Refill reminders

My Technology Devices

  • Landline
  • Jitterbug (Limited function cell phone -gift from his daughter, to call grandkids)

Caregiver Technology Devices

  • iPhone (Smartphone)
  • MacBook Pro (Personal Laptop)
  • OS (Mac Laptop)
  • iPad (Tablet -that she loans to her dad to keep
  • his mind “sharp”)

My Narrative

Philip joined the Army Air Corps in 1943 when he turned 18. He was assigned to the glider pilot training and flew a WACO CG-4A for mission Chicago with the 101st Airborne during the Normandy Invasion. He landed his glider 2 miles west of Sainte-Mariedu- Mont, which was successful but it was a hard landing and he later discovered he had two compression fractures in his neck as a result. Despite his injuries he helped man the anti-tank gun his glider carried. His neck injury kept him from being redeployed to the Pacific theater and he spent the remainder of the war at Fort Campbell.

After leaving the Army Air Corps in 1946 he returned home and married his high school sweetheart. He opened up a small hardware store that he operated until he retired in 1995. The couple had one daughter, Joyce, who has provided care for him since his wife died in 2007. Divorced with 2 grown children, Joyce works from home as a billing clerk. This allows her the flexibility and resources to care for her father, who lives with her in her home.

My Components of Health and Proactive Well-being

This describes Philip’s relative health and well-being attitudes. 

In the diagram above, the relative width of the three outer bands and the
relative size and brightness of the eight inner circles represent their importance to Philip.

Download a printable version of this persona as PDF file.