Meghan – Post 9/11 Female Veteran


Post 9/11 Female Veteran

Patient Condition(s)

Depression, anxiety & PTSD, Traumatic Brain Injury (TBI) with seizures, Lower back/extremities pain, Weight management

Strength of Evidence

Strength of Evidence Rating 5 out of 5


Human Factors Engineering (HFE), Office of Health Informatics, Veterans Health Administration

Meghan – Post 9/11 Female Veteran




Outdoor photo of Caucasian woman and two young boys. Everyone is wearing a navy shirt and white pants.

Meghan strives to make a difference. She wants to be healthy so that she can accomplish her life goals.

Mid 30s, Married                          

VAMC  (primary care)      CBOC (mental health)

96% Disability Rating                                                      

Priority Group 1

My Relationships

In the diagram above, individuals that are darker, larger and closer to Meghan are more important to her than individuals that are smaller, lighter and farther away.

“I want to be a career person and I want to accomplish things and feel like I’m contributing to society, my community, and my family.”

My Use of VA Services

  • My HealtheVet: secure messaging, blue button, Rx refill
  • Veterans Crisis Line (via text messaging)
  • Neurology
  • PTSD Coach and Parenting2Go
  • VA mental health counseling services
  • eBenefits
  • Emergency Department

My Health Issues

  • Depression, anxiety, and PTSD
  • Traumatic Brain Injury (TBI) with seizures
  • Lower back/extremities pain
  • Weight management

My Needs

  • Make it easy for me to send my provider information
  • Coordination with neurology and psychiatry
  • Time management (help me with my appointments and don’t waste my time) 

My Technology Pain Points

  • VA websites are not optimized for mobile use
  • WiFi is not always available at VHA facilities
  • Can’t upload my personal health data to the VA

My Technology Devices

  • iPhone (Smartphone-health & productivity apps)
  • MacBook (Personal Laptop)
  • iPad Mini (Tablet-lots of kid apps)
  • Fitbit Charge (Fitness Tracker Wristband)

My Narrative

Meghan joined the Navy after graduating high school in the summer following 9/11. She deployed to Afghanistan as an individual augmentee with the Combined Forces Command Afghanistan. It was there that she suffered a head injury when the truck in front of hers in a convoy was struck by an RPG, the resulting explosion causing her truck to flip. However, her best friend was not as lucky and died in the attack. Meghan advanced to the rank of Yeoman First Class before leaving the service; she and her first husband divorced near the end of her second enlistment.

After a couple of years, she married a Navy Senior Chief. Meghan is a full-time mom for her three children. Still haunted by seeing her best friend killed, she sees a Mental Health Counselor at a VA Outpatient Clinic. Her new husband loves her and her children. She is taking a two year break from her career to get her youngest stabilized but plans to return to work after that.

My Components of Health and Proactive Well-being

This describes Meghan’s relative health and well-being attitudes. 

In the diagram above, the relative width of the three outer bands and the
relative size and brightness of the eight inner circles represent their importance to Meghan.

Download a printable version of this persona as PDF file.