Quality, Safety, Value Analyst
Strength of Evidence
Human Factors Engineering (HFE), Office of Health Informatics, Veterans Health Administration
Although not a technophile, Kristin uses technology to do 90% of her job. She relies on IT to function correctly in order to allow her to be highly productive at work.
Early 50s, single
Intermediate tech skills
In the diagram above, individuals that are darker, larger and closer to Kristen are more important to her than individuals that are smaller, lighter and farther away.
“I make extensive use of technology to interact with my colleagues regarding patient care.”
- 6 years with VA
- Does not see patients
- Analyzes clinical data
- Reports on the quality and efficacy of VA practices
- Participated in process improvement
- Identifies new clinical performance metrics
My Devices & Technology Skills
- HP Desktop(Work Desktop)
- Chromebook (Home Laptop)
- iPhone 6 plus (Smart Phone)
- Jawbone (Fitness Tracker)
Barriers & Enablers to Patient-Centered Care (PCC)
- Not applicable
- Coworkers: Indirect, In-person meetings, Phone, Email
- Patients: Not Applicable
My Pain Points & Motivators
- Takes too long
- Too many clicks or steps to get to features/information needed
- Inadequate tech support
- Match my workflow
Kristin has been with the VA for six years, MANAGER after serving as a nurse in the military. She currently works as a Quality, Safety and Value Analyst at the VA Healthcare System. She prides herself on being organized and devotes a lot of time to making her job efficient. She rarely, if ever, interacts with patients, but she does analyze clinical patient data. She is familiar with Patientcentered Care approaches although they don’t impact her job very much. It frustrates her that it often takes too long to get the information she needs from the VA systems and that there is inadequate tech support when she does need assistance. Most of her work is done via phone, email and EHR systems such as her local installation of VistA.
Outside of work, she is very active in her church and has a large group of friends. Because she spends all day with a computer, she makes extensive use of her smart phone when not at work. She uses several apps, including one that syncs with her Jawbone fitness tracker. She has a Facebook account but is not too enamored with social media and rarely uses it.
My Components of Health and Proactive Well-being
This describes Kristen’s relative health and well-being attitudes.