Post 9/11 Female
Diabetes, Respiratory, neurological, and autoimmune symptoms, High blood pressure, High stress
Strength of Evidence
Human Factors Engineering (HFE), Office of Health Informatics, Veterans Health Administration
Cynthia has high expectations of herself and others. She has built a successful business, but leaving it to serve began a cycle of stress.
Early 30s, single
20% Disability Rating
Priority Group 3
In the diagram above, individuals that are darker, larger and closer to Cynthia are more important to her than individuals that are smaller, lighter and farther away.
“VA implies being stuck and needing help. That’s not how I see myself. But I do worry about my burn pit exposure, so I see them for that.”
My Use of VA Services
- Primary care: Issues she relates to burn pit exposure
- Medical records coordination
- Emergency Department: Acute symptoms
My Health Issues
- High blood pressure
- High stress
- Respiratory, neurological, and autoimmune symptoms
- Processes that are streamlined, flexible, efficient, and effective
- Small business loans (VBA)
My Technology Pain Points
- Care, prescription, and record coordination
- VA sites on mobile device are slow and complicated
My Technology Devices
- iPhone (Smartphone)
- iPad Pro (512 GB Wi-Fi & cellular)
- 15-inch MacBook Pro (Personal Laptop) with 27-inch secondary monitor
Cynthia comes from a military family and joined the Air Force Reserve after graduating with a BS in aeronautical engineering. She completed her MBA in 2010, at which time she founded a company with one of her graduate school friends. The fast pace and ambitious atmosphere of New York suits her.
She is an Air Force Reserve Captain and was called up for service in Afghanistan. While on base, she managed the burn pits.
She makes an effort to stay connected to her military buddies, and is always happy to help answer their questions about how to access benefits.
My Components of Health and Proactive Well-being
This describes Cynthia’s relative health and well-being attitudes.