Byron – Post 9/11 Veteran


Post 9/11 Era Male Veteran

Patient Condition(s)

Depression, Anxiety, PTSD, Substance Abuse

Strength of Evidence

Strength of Evidence Rating 5 out of 5


Human Factors Engineering (HFE), Office of Health Informatics, Veterans Health Administration

Byron – Post 9/11 Veteran




African American man with blue and white checker shirt on.

Byron is in recovery. He spends each day strengthening his health so that he can rekindle his marriage and help other vets.

Late 30s, married                          

VAMC                                    (AmVets member)

90% Disability Rating       

Priority Group 1

My Relationships

In the diagram above, individuals that are darker, larger and closer to Byron are more important to him than individuals that are smaller, lighter and farther away.

“I saw things in Iraq that haunt me. What’s important to me now is my family and providing security for them.”

My Use of VA Services

  • My HealtheVet: Secure Messaging, Blue Button, Rx Refill
  • PTSD App
  • VA mental health counseling services
  • Veteran Crisis Line (text messaging)

My Health Issues

  • Depression, anxiety, and PTSD
  • Substance abuse management (alcoholism)

My Needs

  • Let me see all of my health records
  • Help me care for myself
  • Make sure someone responds to me
  • Help me connect with other Veterans with the same health issues

My Technology Pain Points

  • VA websites are not optimized for mobile use
  • WiFi is not always available at VHA facilities

My Technology Devices

  • PC Laptop (Personal Laptop)
  • Xbox One X (Gaming System)
  • Samsung Galaxy (Smartphone)
  • iPad (Tablet)

My Narrative

Byron was commissioned in the Marine Corps in 1999 after college. He had just been assigned to duty on an Aircraft Carrier in its Marine Corps Detachment when 9/11 happened. He transferred to an Assault Amphibian Battalion at the end of 2002 and was part of the first wave in Operation Iraqi Freedom. During the push to Baghdad his leg was wounded by a piece of shrapnel in an RPG attack. For his injury he received the Purple Heart. He deployed to Iraq twice more over the next few years. The strain of deployments was taking its toll on his marriage, so he decided to get out at the end of his last deployment.

Captain Campbell’s Purple Heart and his leg injury along with service-connected Post-Traumatic Stress Disorder (PTSD) and anxiety qualified him for VA health services. His PTSD and anxiety led him to develop a problem with alcohol. His wife convinced him to enroll in a substance abuse program at the VA Medical Center (VAMC). He has been in recovery and is now considering becoming a Certified Peer Specialist with the VA.

My Components of Health and Proactive Well-being

This describes Byron’s relative health and well-being attitudes. 

In the diagram above, the relative width of the three outer bands and the
relative size and brightness of the eight inner circles represent their importance to Byron.

Download a printable version of this persona as PDF file.