Below is a collection of standards, guidelines and policies that inform the development of VHA technology products. The scope of items included range from international guidelines to VHA specific standards and policies. This is a preliminary list which will be updated over time. If you have items to add, please contact us.
ISO 9241-210:2009 provides requirements and recommendations for HCD principles and activities throughout the life cycle of interactive systems; it is for use by those responsible for planning and managing projects that develop interactive systems. It addresses technical human factors and ergonomics issues to the extent necessary to enable understanding of their relevance and importance in the design process as a whole.
ISO 26800:2011 presents the general ergonomics approach and specifies basic ergonomics principles and concepts. These are applicable to the design and evaluation of tasks, jobs, products, tools, equipment, systems, organizations, services, facilities and environments, in order to make them compatible with the characteristics, the needs and values, and the abilities and limitations of people.
The provisions and guidance given by ISO 26800:2011 are intended to improve the safety, performance, effectiveness, efficiency, reliability, availability and maintainability of the design outcome throughout its life cycle, while safeguarding and enhancing the health, well-being and satisfaction of those involved or affected.
The intended users of ISO 26800:2011 are designers, ergonomists and project managers, as well as managers, workers, consumers (or their representatives) and procurers. It also serves as a reference standard for standards developers dealing with ergonomics aspects.
ISO/IEC TR 25060:2010: Systems and software engineering — Systems and software product Quality Requirements and Evaluation (SQuaRE) — Common Industry Format (CIF) for usability: General framework for usability-related information
A toolkit with strategies, resources and case studies to help mitigate EHR usability issues while optimizing the use of health IT. Intended for Health IT implementers to improve the usability of EHRs across healthcare IT systems including hospitals, ambulatory, and small practices.
EHRs will provide “Patient-Centered Cognitive Support” when they are specifically designed and optimized to support problem solving and decision making that maximizes the chance of providing the highest quality of care for patients, as measured by IOM’s six dimensions of quality (safe, effective, timely, efficient, equitable, and patient-centered.)
User experience (UX) focuses on having a deep understanding of users, what they need, what they value, their abilities, and also their limitations. It also takes into account the business goals and objectives of the group managing the project.
The official guidelines for the Plain Writing Act of 2010. These guidelines to help you and your agency write clearly so your users can find: what they need, understand what they find, and use what they find to meet their needs.