Clinical Domains
Tele-Health/Tele-Medicine, Wound Care
Clinical Role(s)
Nurse Practitioner
Patient Condition(s)
Ulcer
Scenario Type
Brief
Strength of Evidence

Date Last Reviewed
04/18/2018
Source
Human Factors Engineering (HFE), Office of Health Informatics, Veterans Health Administration
USER Goal: Assess a wound via clinical video telehealth.
Scenario Description
Nurse Practitioner Ashley is a provider at the Medical Center’s Wound Care Clinic. Her appointment with patient John is being conducted via Telehealth. NP Ashley and John have been using clinical video telehealth (CVT, not store and forward imaging) at a CBOC to monitor his ulcer that has not been healing well. Stickers and rulers are used to display the margins of the ulcer and a high-resolution camera is used. NP Ashley has some frustration as the lighting in the CBOC is not good and despite the Telehealth Nurse’s best effort the quality of the video is not great, making it difficult to determine how the depth, margins and color of the wound are progressing.
Alternatives
N/A
Related Personas
N/A
Related Journey Maps
N/A
Related Scenarios
N/A