Dan – Vietnam Era Veteran

Dan, Vietnam Era Veteran

Quote: “I use all the forms of technology at work and technology enhances the world for me. Most Vietnam Veterans are at least keyboard literate.”

Adjectives: Loyal, Cautious, Opinionated

Target Statement:  Dan lives for his grandchildren. He is committed to staying healthy enough to see his youngest graduate from college.

Age: 69 Years Old

Location: Salem, Virginia

Receives Care at: Salem VAMC (along with type of care in parenthesis for each location)]

Narrative (Overview of his Life Story)

Dan was drafted into the Army in 1965. Following training he was deployed to Vietnam, where he served for 14 months, advancing to the rank of Sergeant. He initially engaged with the VA when he put his name on the Agent Orange Registry but was subsequently awarded a disability rating of 40% for service connected knee, shoulder and elbow issues. Since then, he has come to realize that the events that led to his divorce 10 years ago could stem from unresolved issues resulting from the PTSD he suffered since the war.

He makes about $50,000/year as a construction foreman for a small home builder, a job he likes since it doesn’t keep him cooped up indoors. His job requires him to use a computer and carry a Smart phone, but he much prefers to use a standard landline. He has a Facebook account but only so that he may interact with his children and grandchildren.

Dan’s Devices & Technology Skills

  • iPhone 5s (smart phone)Landline
  • HP Pavilion with Windows 7 (PC Desktop)
  • Landline
Dan Personal devices
Dan’s Devices


Dan technology skill chart
Dan’s Self Described Technology Skill Levels

Dan’s Approach to His Health

Items that are darker and larger are more important to Dan than items that are smaller and lighter.


Dan Health Approach Diagram
Dan’s Approach to His Health

Dan’s Use of VA Services

  • My HealtheVet: Secure Messaging, Rx Refill, Blue Button, Lab Results
  • Smoking cessation services through the VA
  • Peer counseling services
  • Treatment for diabetes resulting from Agent Orange exposure

Dan’s Health Issues

  • Depression & PTSD
  • High Blood Pressure
  • Diabetes (resulting from Agent Orange exposure)

Dan’s VA Technology Pain Points

  • Don’t feel that apps and websites are secure
  • Problems with sign on
  • Too much information on VA websites

Dan’s HIT Needs

  • Want to be in control of my medications
  • Make sure someone responds to me (secure messaging and appointments)
  • Let me see all of my health records

Dan’s Relationships

Individuals that are darker, larger and closer to Dan’s silhouette are more important to Dan than individuals that are smaller, lighter and farther away.


Dan Relationship Diagram
Dan’s Relationships


Dan’s Persona Profile Page

Dan’s profile is available for download as a PDF in low resolution, suitable for emailing, and as a PDF in high resolution, suitable for printing up to 11×17. If you need larger sizes, please contact Human Factors Engineering.


Dan Persona
Dan Persona

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