Byron – Post 9/11 Era Veteran

Byron Photo
Byron, Post 9/11 Era Veteran

Quote: “I saw things in Iraq that haunt me. What’s important to me now is my family and providing security for them.”

Adjectives: Unsatisfied, Tough, Loyal

Target Statement: Byron is in recovery. He spends each day strengthening his health so that he can rekindle his marriage and help other vets.

Age: 38 Years Old

Location: Stone Mountain, GA

Receives Care at: Atlanta VAMC (AmVets member)

Narrative (Overview of his Life Story)

Byron was commissioned in the Marine Corps in 1999 after college. He had just been assigned to duty on an Aircraft Carrier in its Marine Corps Detachment when 9/11 happened. He transferred to an Assault Amphibian Battalion at the end of 2002 and was part of the first wave in Operation Iraqi Freedom. During the push to Baghdad his leg was wounded in an IED attack. For his injury he received the Purple Heart. He deployed to Iraq twice more over the next few years. The strain of deployments was taking its toll on his marriage, so he decided to get out at the end of his last deployment.

Captain Campbell’s Purple Heart and his leg injury along with service-connected PTSD and anxiety qualified him for VA health services. AmVets assisted him in the filing of his disability claims. His PTSD and anxiety led him to develop a problem with alcohol. His wife convinced him to enroll in a substance abuse program at the Atlanta VAMC.

Byron’s Devices & Technology Skills

  • HP Envy -15 Touch with Windows 10 e (PC Laptop)
  • xBox (gaming system)
  • Samsung Galaxy Note 8 (smart phone)
  • iPad Air 2 (Tablet)
Byron Personal Devices
Byron’s Devices
Byron Technology Skill Chart
Byron’s Self Described Technology Skill Levels


Byron’s Approach to His Health

Items that are darker and larger are more important to Byron than items that are smaller and lighter.


Byron Health Approach Diagram
Byron’s Approach to His Health


Byron’s Use of VA Services

  • My HealtheVet: Secure Messaging, Blue Button, Rx Refill
  • PTSD Apps
  • VA Mental Health Counseling Services
  • Veteran Crisis Line (text messaging)
  • Emergency Department

Byron’s Health Issues

  • Depression, Anxiety, and PTSD
  • Substance Abuse Management (Alcoholism)

Byron’s VA Technology Pain Points

  • VA Websites are not optimized for mobile use
  • WiFi is not always available at VHA facilities

Byron’s HIT Needs

  • Let me see all of my health records
  • Help me care for myself
  • Make sure someone responds to me
  • Help me connect to other Veterans with the same health issues

Byron’s Relationships

Individuals that are darker, larger and closer to Byron’s silhouette are more important to Byron than individuals that are smaller, lighter and farther away.


Byron Relationship Diagram
Byron’s Relationships

Byron’s Persona Profile Page

Byron’s profile is available for download as a PDF in low resolution, suitable for emailing, and as a PDF in high resolution, suitable for printing up to 11×17. If you need larger sizes, please contact Human Factors Engineering.


Image of Byron Persona page taken from PDF Persona source file. All content is broken out on this site page.
Byron Persona

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