Personas are evidence-based descriptions of clinicians and Veterans to help development teams better understand their intended users.
The personas are fictional characters distilled from user research that represent the needs of larger groups of people who use VA HIT systems and mobile apps. Personas communicate user needs and expectations.
User personas are an ideal resource to help systems designers understand specific needs of the end user. See how our User Persona profiles below can inform your design choices:
|Dan (Vietnam Era Veteran)||Download PDF|
|Meghan (Post 9/11 Female Veteran)||Download PDF|
|Byron (Post 9/11 Veteran)||Download PDF|
|Philip (WW II & Korean Era Veteran)||Download PDF|
CLINICIAN AND EMPLOYEE PERSONAS
Veterans, family caregivers and health care providers use and act on the information and features provided via VA’s HIT products. If users cannot find what they need, understand what they find, and use applications effectively, efficiently, and safely, they will not be satisfied, will abandon use or will employ potentially unsafe workarounds. To improve care and outcomes, HIT products must work well for the people who use them.
HFE conducted extensive user research to collect information on VHA clinicians, Veterans, and family caregivers who use VHA services. An analysis of this data resulted in the creation of an initial suite of Veteran and Clinician personas for use by both teams who are considering building new applications or enhancing an existing application.