UX methods and tools enable development teams to better understand user needs, design effective human-computer interactions, and assess the usability of health IT systems.

Card Sorting

Asking users to group potential content, tools or features is useful for developing information architectures and site navigation.

Cognitive Walkthrough

A method that identifies misalignment between the UI design and the user cognition.

Ethnographic Study

A holistic qualitative study of users in the context of their actual environment over a period of time.

Focus Group

A discussion where a moderator leads a group of participants through a set of questions on a particular topic.

Formative Usability Test

Formative evaluations involve evaluating a product or service during development, often iteratively, with the goal of detecting and eliminating usability problems.

Heuristic Evaluation

One or more reviewers, preferably experts, compare a software, documentation, or hardware product to a list of design principles.

Keystroke-based Cognitive Modeling

Keystroke / Cognitive Modeling simulates how trained, expert users will perform on the system design.

Literature Consultation

Open Menu A literature consultation is a methodical review of applicable publications (i.e., books, research articles, relevant blog posts, usability evaluations and gray literature such as conference abstracts or private sector reports) on a selected topic.

Participatory Heuristic Evaluation

UX practitioners partner with work-domain experts to assess a system’s adherence to usability design principles.

Pluralistic Usability Walkthrough

Engage groups of representative users to walk through tasks scenarios, uncover usability issues, and discuss design solutions.

Screen Consultation

A UX practitioner reviewing and providing informal feedback on a small number of UI designs.

Summative Usability Test

Determines how well the product meets its usability objectives during the testing phase of the software development.

UI Design Audit

Assesses a user interface for compliance to an allocation Style Guide or a UI design guidelines (such as the iOS Human Interface Standards for mobile devices).

Unmoderated Usability Review

Based on a Heuristic Evaluation, but intended for non-expert reviewers, and includes training materials to make domain experts effective reviewers.

User Experience Assessment

A User Experience Assessment is a holistic approach that directly links user research methods with usability evaluation methods.

User Interview

Conducted in person or over a phone to collect in-depth information about user needs, experiences, and opinions.

User Survey

Quantifying subjective experiences and collecting background information by collecting data from a range of individuals.

Visual Modeling

Methods used to represent a proposed user interface in visual terms so that alternatives can be evaluated.