Glossary Term:

Service

Service

A means of delivering value for the customer by facilitating results the customer wants to achieve.

Note 1: Services can include both human-system interactions (e.g. accessing a word processor through the web) and human-human interactions (e.g. a citizen interacting with a clerk at the post office counter).

Note 2: The “customer” is a user, and does not necessarily have a financial relationship.

RELATED TERMS:

Source

ISO 9241-11 (2018) Ergonomics of human-system interaction — Part 11: Usability: Definitions and concepts
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