Glossary Term:

Satisfaction

The extent to which the user’s physical, cognitive and emotional responses that result from the use of a system, product or service meet the user’s needs and expectations.

Note 1: Satisfaction includes the extent to which the user experience that results from actual use meets the user’s needs and expectations.

Note 2: Anticipated use can influence satisfaction with actual use.

RELATED TERMS:

Source

ISO 9241-11 (2018) Ergonomics of human-system interaction — Part 11: Usability: Definitions and concepts

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