[Persona Name] ([Archetype]) Quote: “[Insert quote from profile.]” Adjectives: [Adjective #1], [Adjective #2], [Adjective #3] Target Statement: [Insert statement explaining why this veteran cares about his/her health.] Age: XX Years Old Location: [City], [State] Receives Care at: [Insert VA Care locations, e.g. VAMC or CBOC (along with type of care in parenthesis for each location)] […]
User Experience (UX) is how a person feels when they use a product. It is the outcome of what happens at the human-computer interface — where the technology, the user, and user’s life experiences and environment interact holistically.
The User Experience Guide (UX Guide)
Human-Centered Design (HCD) is an approach to developing interactive systems. The aim of HCD is to make systems usable and useful by focusing on the users and their needs. HCD applies knowledge and techniques from the human factors engineering discipline. [from ISO 9241-210:2010(E)]
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Pamela, a nurse in the Western New York VA, has just arrived at the clinic for a long shift. Recently, the VA introduced a new application aimed at helping nurses coordinate patients between shifts. While Pamela is excited about an app that will make providing for her patients easier, she is not familiar with using […]
(Theo Mandel, 1997) User interfaces support long-term memory retrieval by providing users with items for them to recognize rather than having to recall information. It is easier to browse a list to select an item rather than trying to remember the correct item to type into a blank entry field.
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