Our Vision

User Experience (UX) is how a person feels when they use a product. It is the outcome of what happens at the human-computer interface — where the technology, the user, and user’s life experiences and environment interact holistically.


The User Experience Guide (UX Guide)

The UX Guide helps Development Teams and VA stakeholders apply the practices and use the tools that make health IT systems easier for Veterans and Clinicians to use.

Human-Centered Design (HCD) is an approach to developing interactive systems. The aim of HCD is to make systems usable and useful by focusing on the users and their needs. HCD applies knowledge and techniques from the human factors engineering discipline. [from ISO 9241-210:2010(E)]

Human-Computer Interaction Principles

These evidence-based principles describe how various aspects of a health IT systems can effectively support user interactions.

UX Methods

These methods and tools enable development teams to better understand user needs, design effective human-computer interactions, and assess the usability of health IT technology.

User Personas

These evidence-based descriptions of clinician roles and Veterans help development teams to better understand their intended users.

Scenarios of Use

These descriptions of real-world clinical care situations provide development teams insights to help them envision and assess health IT solutions that meet user needs.

Standards, Guidelines, and Policies

This is a collection of resources from institutions invested in improving the effectiveness of Health IT Systems.

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